Privacy & Terms of Use


Privacy Statement

Protecting your personal information is an obligation Ness Physiotherapy takes seriously.

What information we collect from you

When you visit our website, the web server collects a small amount of information to facilitate the operation and security of our website. This information may include browser type, your domain address from your Internet service provider, your activity on our site and IP address tracking (e.g. tracking your intent to share of articles). We use this information to optimize our website and make system improvements. In some cases, we may associate your IP address with other information you provide when using our website, such as your login information.

We adhere to the Personal Health Information Act

The Personal Health Information Act (PHIA) is a health-sector specific privacy law that establishes rules that custodians of personal health information must follow when collecting, using and disclosing individuals’ confidential personal health information. PHIA also sets out the rights of residents of the province regarding obtaining access to and exercising control of their personal health information. PHIA was proclaimed into force on April 1st, 2011.

A copy of the Personal Health Information Act can be found at here.

Cookies uses both persistent and session cookies. These are files that your web browser stores on your computer. The persistent cookie remains on your computer after your session is completed. It does not store any personally identifiable information. It stores a unique identifier so we may track our website visitors at an aggregate level; a persistent cookie is also used to remember you next time you visit but only if you choose "remember me" on the log in form (and this is completely optional). You may delete the cookie by clearing it from your browser. The session cookie remains only when you are logged into It enables the website to know who you are when moving from one web page to the next. This cookie automatically gets erased when you log out or close your browser.

Contests & Surveys

From time-to-time our site may have a contest or request information from users via surveys. Participation in these surveys or contests is voluntary and you have a choice whether or not to disclose any information. Information requested may include contact information, such as name and shipping address, and demographic information. Contact information will be used only to notify the winners and award prizes. Survey information will be used on an aggregated (not individually identifiable) basis only, for purposes of monitoring and/or improving the use and satisfaction of this site.


We use surveys to better understand the customer experience on and in our call centre. Survey results are collected by our survey vendors via telephone calls or emails and aggregated into general reports to determine customer experience. The survey does not save personal information such as names or email addresses and IP addresses are not logged. Please do not provide your personal information or the personal information of any third party in response to any open-ended questions. The collected data is stored by our survey vendors, the host companies, on servers in Canada.

Testimonials and user feedback

We often receive feedback from users who want to share their experiences or stories with us. We occasionally publish this content. We will only identify users who consent to publication of their stories.

Links to other websites contains links to other websites. Please be aware that the privacy policies of the other websites differ from Ness Physiotherapy’s. Ness Physiotherapy is in no way responsible for content that appears on those sites, or your privacy once you have clicked through to other sites.

Email communication you choose to receive from us

We will not send you any email unless you opt-in to receive communications from us. If you opt-in, you will receive information we believe will be of interest to you. If you decide that you are no longer interested in receiving email from us, simply unsubscribe by clicking the unsubscribe link in every email and following the simple instructions.

Changes to our privacy policy

From time to time, we review and revise our privacy policy to better reflect the changing nature of the web and ensure your personal information remains fully protected.


All editorial content and graphics on this site are protected by Canadian copyright and international treaties and may not be copied without the express permission of Ness Physiotherapy, which reserves all rights. Re-use of any of our editorial content and graphics online for any purpose is strictly prohibited. The materials from our site are available for informational and noncommercial uses offline only, provided the content and/or graphics are not modified in any way, all copyright and other notices on any copy are retained, and permission is granted by Ness Physiotherapy. Permission to use Ness Physiotherapy content is granted on a case-by-case basis. We welcome requests. DO NOT copy or adapt the HTML that we create to generate our pages. It also is covered by our copyright.

No representation is made or warranty given as to the completeness or accuracy of information on the website.

This site may provide links to other websites for reference, but Ness Physiotherapy has no responsibility for the content of such sites and shall not be liable for any damages or injury.

Ness Physiotherapy may make changes to the information on this website, to the services described therein or to those terms and conditions at any time without notice.

Not Medical Advice

The information on the Site is for informational purposes only; it is not intended as an interactive forum and it is not professional medical advice nor is it intended to be a substitute therefore. You should not use any information contained on the Site as a substitute for consultation with a medical or other professional. You should not act or abstain from acting based upon information obtained from the Site without first obtaining appropriate professional advice.

Contact Us

If you have any questions or concerns regarding your privacy, please contact us as

Missed appointment and Cancellation Policy

If you are unable to keep a scheduled appointment please give 24 hours advance notice, to ensure you will not be charged for the appointment. If less then 24 hours notice is given and we are unable to fill your time slot you will be expected to pay for the appointment.